Everything you need to know about Templix Reel Maker.
1. General Questions
Templix Reel Maker is a platform that allows users to create stunning video reels using pre-designed templates, suitable for personal, social, and commercial use.
You can use Templix Reel Maker on Android, iOS, and via our website.
No account is required for basic usage. However, creating an account unlocks additional features and allows you to save your progress.
Yes, the app is free to download and use with limited templates. Premium templates and features require a subscription or one-time purchase.
Free templates are available to all users, while premium templates include advanced designs, animations, and customizations.
2. Templates
You can browse and download templates directly within the app or from our website.
Yes, you can edit text, colors, fonts, and media to personalize templates.
Templates are royalty-free for personal use. A commercial license is required for business projects.
Yes, with a commercial license, you can use the templates for client projects.
We regularly update our template library with fresh designs every month.
3. Technical Issues
Try clearing the app cache or reinstalling the app. If the problem persists, contact support at [email protected].
Ensure your purchase is successfully completed. If the issue persists, try restoring purchases in the app settings.
Check your export settings. Higher resolutions are available for premium users.
Ensure you have a stable internet connection and sufficient device storage.
Unfortunately, unsaved projects cannot be recovered. Always save your work regularly.
4. Payments and Subscriptions
We accept credit/debit cards, PayPal, and in-app purchases via Google Play and the App Store.
Yes, we offer a 7-day free trial for new users.
You can cancel your subscription via the Google Play Store or App Store settings.
No, you will retain access to your saved projects. However, premium templates and features will be restricted.
Refunds for subscriptions are handled by the Play Store or App Store. Please submit your request through their respective platforms.
5. Privacy and Data
Yes, we use industry-standard encryption to protect your data.
We collect minimal data for analytics and improving your experience, as outlined in our Privacy Policy.
Yes, you can request account deletion via the app settings or by contacting support.
All your projects and personal data will be permanently deleted.
We do not sell your data. Some data may be shared with trusted service providers for analytics and functionality.
6. Licensing
Yes, if you're using templates for monetized content or client projects, a commercial license is required.
Commercial licenses can be purchased directly from the app or website.
No, reselling templates in any form is prohibited.
No, but we appreciate attribution as a courtesy.
Licenses are non-transferable.
7. Video Editing
Yes, you can upload your own audio files or choose from the provided library.
You can mute the sound during editing by selecting the mute option in the editor.
Videos are exported in MP4 format, compatible with most platforms.
The maximum duration depends on the template, with most supporting up to 60 seconds.
Yes, slow-motion and speed adjustments are available in the editing options.